Privacy & Security
Protecting your online order information on PlanetGear.com is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL. Making a credit card purchase is just as safe on our Site as it is by telephone. But if you prefer to order merchandise from the website by phone, please call us toll-free at 1.800.541.8263. For our member service hours of operation visit Member Service
Information You Provide Us
In order to access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you complete and submit your registration, you have opted-in to receive email communication from PlanetGear.com.
When you choose to use certain other features of the Site, such as making purchases, we collect personal information, such as your phone number, billing and shipping addresses and credit card information, and we may also request additional personal information, such as your shopping preferences and demographics.
If you choose to invite an individual to join PlanetGear.com, you will need to provide his/her name and email address. PlanetGear stores this information to confirm qualifying orders attributable to your account and to track the results of the invitation referrals.
Passively Collected Information
In addition, we automatically gather certain information whenever you interact with the Site, such as the name of the domain from which you access the Internet, the date and time you access our Site, how frequently certain areas of the Site are visited, and the Internet address of the website from which you linked directly to our Site. Like many web sites, we employ the use of “cookies,” web beacons, tokens, and other similar technology. Most browsers can be set to prevent cookies or to notify you when one is being placed. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies are necessary to utilize the Site. If you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or access any portion of the Site that requires you to Sign in. We use the information we collect to measure the number of visitors to the different sections of our Site, their locations, search history, buying history and system performance to help us make our Site more useful to you.
When you access the Site via a mobile device, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services if you so desire. Most likely, such options are located in the device's settings menu. Your mobile service carrier or your device manufacturer should be able to assist you if you have any questions regarding how to turn off location services.
How We Use Your Information:
We also use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share aggregated data that contains no personally identifiable information with third parties for any purpose.
Who Do We Share Information With:
We work closely with affiliated businesses and in some cases, we operate stores, provide services, or sell product lines jointly with these businesses. You will be able to tell when a third party is involved in your transactions, and when we share customer information related to those transactions with that third party.
Third-Party Service Providers
We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing credit card payments, and providing customer service. In connection with their performance of services to maintain and operate the Site and specific features on the Site, certain trusted third parties may be permitted to access your information. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of PlanetGear and Others
With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How We Protect Your Information:
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
It is also important for you to protect against unauthorized access to your computer and passwords. For example, be sure to log out when finished using a shared computer.
Accessing and Updating Your Personal Information and Preferences:
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to firstname.lastname@example.org. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you can elect not to receive such invitations by changing your preferences as indicated above. You may also update or change your personal information or preferences by sending email to email@example.com. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.
Children's Privacy and Parental Controls:
The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. PlanetGear.com is not directed at children under 13 and does not knowingly collect any personal information from children under 13.
Links to other sites:
Online account registration:
Registering with PlanetGear.com will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. You will also be able to save your shopping cart, check your order status, and review your order history. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them.
P.O. Box 12959
San Luis Obispo, CA 93406
Posted on June 1, 2014